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If you have any questions, we would be glad to hear from you.
Due to the turnaround time required for us to answer your e-mail.
Please check here to see if your questions are addressed, if not,
you may contact us at the addresses listed on the About
Us page.
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How it works
First you place an order,
We ship your products immediately. Orders are generally processed
and shipped within one business day. You will receive a receipt (the
packing slip) along with the products. Within five days of your
order being placed, your rebate forms will become available. To
retrieve your forms, please login to your account using the My
Account button on the top right of every page and follow the links
from there.
Follow the basic instructions on the rebate
forms as to how to redeem your rebate check. Once you send in the
rebate form, along with a copy of the receipt and the UPC
symbol (the bar code attached to each product's packaging), your
submissions will be processed and your rebate check will be issued.
You will receive your rebate check within 10-14
weeks from the time that your complete rebate submission is
received by us.
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Is this too good to be
true?
People often ask us how it's possible for us to
offer such fabulous prices on so many of our products. They
sometimes even hesitate to purchase, thinking, "This site is too
good to be true. How can CyberRebate provide such great prices?" The
answer is this: when you receive your rebate forms, you will be
asked what factors most influenced your buying decision and your
opinion of the product. This research is very valuable to us,
because it can help us, other Internet stores and product
manufacturers understand how to present products on the Internet.
Rest assured that we stand behind our privacy policy - no
personal information whatsoever will be provided to anyone. Only
general data will be collected.
For those of you who want to
know a little bit more about us, we have been doing business on the
Internet for over two years. We have thousands of satisfied
customers who have received rebate checks through us. And, we have
distributed million of dollars in rebate checks to those customers.
We have a large, loyal customer base that returns to our site
regularly to choose from our expanding product line.
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CyberRebate.com Privacy
Policy
At CyberRebate.com, we are committed to
protecting your privacy. Our Privacy Policy, which has been
certified by TrustE, may be found here.
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| Ordering |
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How to Search
At the bottom of every
page is a search option. You can search by product names. Just click
on 'Go' to search by price as well. You can search by product names,
model numbers, product category, price range, etc.
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The Process of
Ordering
To order a specific item, click on the
Order button that is next to each product. When you are ready
to check out, you can review your order and make any changes (update
quantity, remove items, etc.). We then ask you to set up an account
so that you can return to check the status of your orders and your
rebates. (Setting up an account does not automatically subscribe you
to our newsletter, unless you request it.) After entering your
billing and shipping information, you will once again be asked to
confirm that your order is correct. Then your order is processed.
Most orders are shipped within one business day.
At any time
while you are visiting the site, you can view what you have put into
your shopping cart by clicking on the View Order button at
the bottom of every page.
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Return policy
We
provide a 30-day "no questions asked" return policy. You can return
any item in its original packaging within 30 days for a full refund.
To request a return please send an email to CustomerCare@cyberrebate.com.
When you contact us, please be sure to include your order number,
the product you would like to return and the reason for the return.
You will be given a return authorization number (RMA#) and the
correct return address. Do not return items to us without
first obtaining a return authorization number and the proper return
address. Orders returned to the wrong address cannot be
credited.
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Order
confirmation
After you place your order and your
credit card has been authorized, you will receive an e-mail
confirmation that your order has been processed. You will receive
this email one - to - two business days after you place your
order.
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| Rebate
Process |
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The No-Fear Rebate Process™
Using the
power of the internet, we now provide you the unique experience of a
hassle-free rebate process, minimizing the worries usually
associated with mail-in-rebates. No more wondering: "did they get my
rebate materials?" or "will I really get my rebate?" and
"when?"
Here is an example of how it is done:
- Purchase a 10 pack of Sony disks for $11.99 and a Phoebe 56K
Modem for $99.99 and receive your order and your receipt.
- Access your rebate forms by accessing your Account (click the
"My Account" button at the top of any page). Note that each rebate
form is unique to your order and to the product you
ordered.
- When your forms become available, print them out and follow
the instructions. Fill out the rebate forms for the disks and the
modem and return them along with the UPCs and receipts (a copy of
the packing slip, the email confirmation or the order information
from your account is OK.). Each submission must have its own
unique postmark and rebate code, so do not send multiple
submissions in one envelope. Write the rebate code under the
return address. On the form, you will be asked a few questions
about the products you ordered. This survey is optional.
(Suggestion: keep a copy of the rebate submission for your
records- we'll honor it in case the original is lost in the
mail.)
- We then process your rebate submission and mark your record as
"complete."
- To view the status of your rebate, return to our website and
click on "My Account." You will see a list of your current rebates
and their status.
- Rebate checks take 10-14 weeks from the time we receive
your submission to process.
- We send you your rebate checks for $11.99 and $99.99 for a
total of $111.98. You deposit the money in the
bank.
At any point, of course, you can contact
Customer Care with any questions about your rebate status.
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Gifts
Don't pay for
your gifts! We have created a way to provide our customers with the
unique ability to give gifts to friends and family and still get a
rebate check. Because rebate offers generally require the original
UPC, rebate offers never work for people who want to give the item
as a gift because you must cut out the UPC from the package. But now
you can.
Here's how: First, email us at the following
address: CustomerCare@CyberRebate.com, and entitle your email "Gift
Verification Voucher." We will email you a voucher, which verifies
that the item you purchased will be used as a gift. With this
voucher, you can send us a COPY of the UPC. With these 2 items (the
gift verification voucher and a copy of the UPC), there is no need
to tear out the UPC from the package; include these with the rest of
the rebate submission (i.e., the rebate form and the receipt) and
you just did your gift shopping for FREE!
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| Miscellaneous
Items |
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Newsletter
To fully
benefit from our website, we encourage you to subscribe to our
newsletter. Subscribers are regularly notified of the latest (and
most exciting) rebate promotions that we are running. These
promotions are often limited time (or limited quantity) offers. As a
subscribers to our newsletters, you will be kept abreast of these
limited promotions, and you will capture the greatest deals on our
site. To become a subscriber, just return to the home page and enter
your email address at the bottom of the screen, where it says "Email
Newsletter". (You can return to the Home page from any page by
clicking "Home" at the top of the page, or by clicking here.)
By subscribing to our newsletter, you will not be entered onto any
other mailing lists. It is our policy to never give away your email
address or any other information you share with us to any other
company.
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| Payment
Information |
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Methods of
Payment
At CyberRebate.com you can use all major
credit cards. This includes Visa, Mastercard, American Express and
Discover. Mail orders are not available at this time.
Checks and
money orders are not accepted at this time.
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Secure Shopping
Cart
When you place orders or access your account
information, we direct you to a secure server. The secure server
software (SSL) encrypts all information you input before it is sent
to us. Furthermore, all of your information is protected against
unauthorized access.
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Order By Phone
Yes,
we can process orders via phone. Please contact us toll-free at
1-866-2REBATE and you will be able to place orders by phone with one
of our CustomerCare representatives.
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Manufacturer's Warranties
Many of our
products come with manufacturer's warranties. In addition, you can
return any unopened product within 30 days of the date of purchase.
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What types of products do you
carry?
Toys, Collectibles, Computer hardware, Computer
software, Computer accessories, Computer games, Electronics, Toys,
Housewares, Personal care and more….
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What If I Can't Find The Product
I Want?
If you would like us to carry something that
you do not see, let us know. Our customers are our best source for
determining which products to offer. So, if you have any ideas, we'd
love to hear from you, and we'll look into carrying it. If you have
seen it on our site before, it may be temporarily out of stock. It
will return to the site shortly. Sometimes an item that is no longer
in stock has been discontinued.
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